How to Cancel or Track an ACH Payment in Docyt?

A. To ensure successful cancellation, adhere to the following timelines:

1. Same Business Day Transfers

2. After 4 PM CST or Non-Business Day Transfers

B. Steps to Cancel an ACH Payment:

1. Cancel via the ACH Register

2. Cancel via the 'Paid' Tab in the Invoice Queue

A. To ensure successful cancellation, adhere to the following timelines:

1. Same Business Day Transfers

1. Condition: ACH initiated before 4 PM CST

2. Deadline to Cancel: Until 4 PM CST on the same business day

2. After 4 PM CST or Non-Business Day Transfers

1. Condition: ACH initiated after 4 PM CST or on a non-business day

2. Deadline to Cancel: Until 4 PM CST on the next business day

B. Steps to Cancel an ACH Payment:

1. Cancel via the ACH Register

1. Log in to your Docyt account.

2. Navigate to the Expense > Bill Pay > ACH Register.

3. Locate the transaction you wish to cancel.

4. Move the cursor toward the right end to click on the three dots(…)

5. When u click on the three dots, u will see few options

6. Choose to click on “Cancel ACH Payment”

7. Confirm the cancellation and close the window.

2. Cancel via the 'Paid' Tab in the Invoice Queue

1. Go to Expense > Bill Pay > Invoice Queue.

2. Click on the “Paid” tab from the top right queue options

3. Find the paid invoice associated with the ACH transfer.

4. Move the cursor to the Amounts tab.

5. Click on the dropdown beside the Amount option.

6. Choose to click “Cancel Payment”

If the window is closed, it will give a message ' Cancel Window is closed ’ written below the cancel payment option.