FAQ's

Q1. Why is the fee $20?

Ans: This is the standard return fee charged by payment processing partner.

Q2. Will this fee be refunded?

Ans: No. Since the fee is charged by the payment processor each time a payment fails, it cannot be waived unless the return was due to a verified processing error.

Q3. Can I get the ACH return code for this transaction?

Ans: Yes. We can provide the exact return code and transaction reference for your documentation.