How to Resolve Failed ACH Payments in Docyt?

Table of Contents:

A. How to Fix a 'Payment Error' ACH Addendum Issue.

B. How to Withdraw Funds from Docyt Wallet.

A. How to fix a 'Payment Error' ACH Addendum Issue

1. Check the memo or note you added to your ACH payment.

2. Edit the memo to ensure it fits within the 80-character limit.

3. After shortening the memo, try processing the ACH payment again.

4. If the funds were already deducted but the payment failed:

   1. Withdraw the funds back into your linked bank account.

   2. Then, re-initiate the payment after correcting the memo.

B. How to Withdraw Funds from Docyt Wallet

1. Access Docyt Wallet:

Step 1: Click on Expense > Bill Pay > Payment Method Setup.

Step 2: Move the cursor to ACH Payments and click on the arrow.

The "Docyt Wallet Balance" will display the balance of any failed ACH payments.

1. Withdraw Funds from Docyt Wallet:

Step 1: To transfer the funds back into your bank account, locate the cursor to the 3 dots in front of 'Docyt Wallet Balance'.

Step 2: Click on the three dots (...) and select "Withdraw to Bank Account".

By following these steps, you can manually withdraw the funds from Docyt Wallet in the event of a failed ACH payment. Ensure a smooth financial process by promptly resolving payment issues within Docyt.

Please note that the steps provided are a general guideline, and the interface and functionality may vary depending on the specific version of Docyt you are using.